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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you your order ID after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
Sometimes, items in your order may be shipped separately, especially if they are coming from different vendors or warehouses. This means that while you might receive part of your order sooner, the remaining items could arrive in a different package at a later date.
Here’s what you can do:
Check Your Email: Look for any shipping confirmation emails. If your order was split into multiple shipments, you should have received separate tracking numbers for each package.
Track Your Packages: Use the tracking numbers provided to see the status of your remaining items.
Contact Us: If you’ve waited a few days and still haven’t received the rest of your order, please reach out to us. We’re here to help and will make sure you get everything you ordered.
If you encounter any issues with your order, don’t worry—we’re here to help! Here’s what you can do:
Check the Details: First, review your order confirmation email to ensure everything is correct, including the items, shipping address, and payment method.
Contact Us Immediately: If there’s a mistake, or if something doesn’t look right, please reach out to our customer support team as soon as possible. The sooner we know, the quicker we can resolve the issue.
Provide Order Information: When contacting us, have your order number and any relevant details handy. This will help us assist you more efficiently.
Possible Solutions: Depending on the issue, we may offer a replacement, a refund, or an exchange. Our goal is to make sure you’re completely satisfied with your purchase.
If you experience an error during checkout, try refreshing the page or using a different payment method. If the issue continues, contact our support team with a screenshot of the error message, and we’ll assist you in completing your purchase.
If you need to return an item, getting a return label is easy! Here’s how:
Log In to Your Account: Start by logging into your RisosHaus account and navigating to your order history.
Select the Order: Find the order with the item you want to return and click on it to see the details.
Request a Return: Look for the “Request Return” option next to the item you wish to send back. Follow the prompts to provide a reason for the return and confirm your request.
Download Your Return Label: Once your return request is approved, you’ll receive a return label via email or directly in your account. Download and print the label.
Pack and Ship: Securely pack the item, attach the return label to the package, and drop it off at the designated shipping carrier.
Creating an account is easy. Simply click on “Sign Up” at the top of our homepage, enter your details, and follow the prompts. Having an account allows you to track orders, save payment information, and more.
If you’ve forgotten your password, click on “Forgot Password” at the login page. Enter your registered email address, and we’ll send you a link to reset your password.
If you’re having trouble accessing your account, ensure you’re using the correct email and password. If you’re still having issues, try clearing your browser’s cache or use a different browser. If the problem persists, contact our technical support team.
If you encounter a technical issue, please contact our support team through the “Contact Us” page. Provide details about the issue, including any error messages, and we’ll work to resolve it promptly.
We accept various payment methods, including major credit cards (Visa, MasterCard), bank transfers, USSD, and other local payment options depending on your location.
To update your payment information, log into your account, go to the “Payment Methods” section, and edit or add new payment details. Make sure to save your changes before exiting.
Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. Your details are encrypted during transactions and are never stored on our servers.
To return an item, log into your account, find your order, and select “Request Return.” Follow the instructions provided, print the return label, and send the item back. Please ensure the item is in its original condition.
After requesting a return through your account, a return label will be generated and sent to your email or made available for download in your account. Simply print it out, attach it to your package, and ship it back to us.
We offer up 30-day return policy for most items. Products must be returned in their original condition, with all tags and packaging intact. Some items, like perishable goods or personalized products, may not be eligible for return. Please check the product page for specific return details.
Refunds are typically processed within 5-7 business days after we receive your returned item. The funds will be credited back to your original payment method. You’ll receive an email confirmation once the refund is processed.
Yes, you can exchange an item by following the return process and then placing a new order for the desired item. If the item is defective or incorrect, please contact customer support to arrange an exchange directly.
We offer various shipping options, including standard, expedited, and express delivery. Shipping costs vary based on your location, the vendor’s location, and the shipping method selected. You can view shipping options and costs during checkout.
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
Shipping times vary depending on the vendor’s location and the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited options can take 2-3 business days. Estimated delivery times are provided at checkout.
Product details, including specifications, materials, and dimensions, can be found on the product page. Simply scroll down to the “Product Information” section to view all relevant details.
Yes, we work with trusted vendors to ensure all products sold on RisosHaus are authentic and of high quality. We have strict vetting processes for vendors to maintain the integrity of our marketplace.
If a product is out of stock, you can sign up for an email notification on the product page to be alerted when it’s back in stock. Alternatively, explore similar products recommended on the page.
To become a vendor, visit our “Sell with Us” page or sign up as a vendor and fill out the application form. Our team will review your application, and once approved, you’ll receive instructions on setting up your vendor account.
Log into your vendor dashboard to manage your products, orders, and payments. You can also track your sales performance and communicate with customers directly through the platform.
We charge a commission on each sale made through the platform. The specific percentage depends on the product category. You can view detailed information about fees in your vendor agreement or dashboard.
Vendors can contact our dedicated vendor support team through the “Vendor Support” section of their dashboard. We’re here to assist with any issues, from product listings to order fulfillment.