Legal

RisosHaus Accessibility Report

Introduction

At RisosHaus, we are committed to creating an inclusive online marketplace that is accessible to all users, regardless of their physical abilities or disabilities. This report outlines our current initiatives, future goals, and the steps we are taking to ensure accessibility across all our services. We believe in the importance of accessibility and are dedicated to continuously improving our platform to meet the needs of all our users.

1. Discover Paths to Accessibility

1.1. Comprehensive Accessibility Audits

RisosHaus regularly conducts thorough accessibility audits to identify areas where our marketplace can be improved. These audits are conducted by both internal experts and external consultants specializing in digital accessibility.

1.2. User Feedback Integration

We actively seek feedback from users with disabilities to understand their challenges and incorporate their suggestions into our development process. This feedback is crucial in helping us prioritize and address accessibility issues effectively.

1.3. Adherence to Standards

RisosHaus is committed to following international accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1. We strive to meet the Level AA criteria to ensure our website is perceivable, operable, understandable, and robust for all users.

2. Accessibility Runs in the Family

2.1. Company-Wide Training

We provide regular training sessions for all employees on accessibility best practices. This ensures that everyone, from developers to customer support representatives, understands the importance of accessibility and knows how to contribute to an inclusive user experience.

2.2. Inclusive Design Culture

Accessibility is ingrained in our design philosophy. Our product and development teams work closely together to incorporate accessibility features from the initial design stages. This proactive approach helps prevent accessibility issues and promotes an inclusive culture within RisosHaus.

2.3. Leadership Commitment

Our leadership team is fully committed to accessibility. They actively support and fund initiatives aimed at improving accessibility and ensure that accessibility is a key consideration in our strategic planning.

3. Accessible Services

3.1. Website and Mobile Application

RisosHaus ensures that our website and mobile application are accessible to users with disabilities. Key features include:

• Screen Reader Compatibility: Our platform is designed to be fully compatible with screen readers, providing alternative text for images and ensuring that all interactive elements are accessible.
• Keyboard Navigation: Users can navigate our website using only a keyboard, with clear focus indicators and logical tab orders.
• Adjustable Text Size: Users can easily adjust text size to improve readability.
• Color Contrast: We use high-contrast color schemes to enhance visibility for users with visual impairments.

3.2. Accessible Customer Support

Our customer support team is trained to assist users with disabilities. We offer multiple channels of communication, including phone, email, and live chat, ensuring that users can reach us through their preferred method.

3.3. Vendor Training and Support

We provide training and resources to vendors on how to create accessible product listings. This includes guidelines on writing clear and descriptive product descriptions, providing alt text for images, and ensuring that their product pages are navigable by all users.

4. Liability

RisosHaus takes its responsibility to provide an accessible platform seriously. We recognize that failure to meet accessibility standards can result in legal consequences and reputational damage. Therefore, we are committed to:

• Compliance with Accessibility Laws: Ensuring that our marketplace complies with all relevant accessibility laws and regulations.
• Regular Monitoring and Updates: Continuously monitoring our platform for accessibility issues and implementing timely updates to address any shortcomings.

5. Indemnity

5.1. User Protection

RisosHaus indemnifies users against any claims arising from accessibility issues that result in barriers to accessing our services. We are dedicated to resolving any such issues promptly and ensuring that users are not disadvantaged due to our platform’s accessibility shortcomings.

5.2. Vendor Responsibilities

Vendors on RisosHaus are required to comply with our accessibility guidelines. Failure to do so may result in penalties, including the removal of non-compliant product listings. Vendors must indemnify RisosHaus against any claims arising from their failure to provide accessible content.

5.3. Legal Compliance

We work closely with legal experts to ensure that our accessibility policies and practices comply with current legislation. This proactive approach helps mitigate risks and demonstrates our commitment to accessibility.

Conclusion

RisosHaus is dedicated to creating an accessible and inclusive online marketplace for all users. We understand that accessibility is an ongoing journey and are committed to continuous improvement. By fostering a culture of accessibility, regularly auditing our platform, and ensuring compliance with legal standards, we aim to provide a seamless and inclusive experience for everyone.